Example response for question delving into Ethics with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Observation & Confirmation: I would first observe the situation closely to ensure that my coworker is indeed stealing. I would look for any suspicious behavior or evidence that supports my suspicion
•  Documentation: If I am confident that my coworker is stealing, I would discreetly document the incidents. This could include noting the date, time, and specific details of each occurrence
•  Reporting to Management: Next, I would report the situation to my immediate supervisor or the store manager. I would provide them with the documented evidence and explain my concerns
•  Maintaining Confidentiality: It is crucial to maintain confidentiality throughout this process. I would not discuss the situation with other coworkers or anyone outside of the management team
•  Cooperating with Investigation: If an investigation is initiated, I would fully cooperate with the management team or any designated personnel. This may involve providing additional information or participating in interviews
•  Supporting Store Policies: I would emphasize the importance of adhering to store policies and ethical standards during the investigation. This demonstrates my commitment to maintaining a fair and honest work environment
•  Ensuring Personal Safety: If I feel that my personal safety is at risk due to the coworker's actions, I would inform the management team immediately and follow their guidance on how to handle the situation
•  Maintaining Professionalism: Throughout the process, I would remain professional and focused on my own responsibilities. I would not engage in confrontations or discussions about the coworker's actions with other employees
•  Following Up: After reporting the situation, I would follow up with the management team to inquire about any actions taken or updates on the investigation. This shows my commitment to ensuring a safe and ethical work environment

  What the Interviewer is trying to find out about you and your experiences through this question

•  Integrity: Assessing your ethical values and honesty in handling unethical situations
•  Problem-solving: Evaluating your ability to address and resolve conflicts in the workplace
•  Teamwork: Understanding your willingness to maintain a positive work environment and support colleagues
•  Observation skills: Assessing your attentiveness and ability to notice irregularities in the workplace

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Lack of accountability: Avoid blaming others or making excuses for not taking action
•  Lack of integrity: Avoid suggesting that you would ignore or cover up the theft
•  Lack of communication: Avoid not mentioning the importance of reporting the incident to a supervisor or manager
•  Lack of empathy: Avoid showing indifference towards the impact of theft on the company and other employees

 Related

  Other questions asked for the Cashier in Retail function. View details for the Cashier here

• What would you do if you noticed a pricing error on a product?
• Describe a time when you had to work collaboratively with a team to achieve a goal.
• Tell me about a time when you had to handle a high-pressure situation at the cash register.
• How do you handle situations where the cash register doesn't balance?
• How do you handle long queues and ensure customer satisfaction?
• What steps do you take to prevent theft or fraud at the cash register?
• Tell me about your previous experience as a cashier.
• How do you handle cash transactions and ensure accuracy?
• How do you handle difficult customers?
• How do you handle situations where a customer wants to return an item without a receipt?
• Tell me about a time when you went above and beyond to assist a customer.
• How do you handle situations where a customer is unhappy with a purchase?
• Describe a time when you had to handle a cash shortage or overage.
• Tell me about a time when you had to deal with an irate customer.
• How do you handle situations where a customer wants to use expired coupons?
• How do you handle situations where a customer wants to speak to a manager?
• How do you ensure accuracy when processing credit or debit card payments?
• How do you handle situations where a customer wants to use an expired gift card?
• Describe a time when you had to multitask in a busy retail environment.