Example response for question delving into Problem Solving with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Identifying the issue: I would first double-check the cash register's balance by counting the cash and comparing it to the recorded sales. If there is a discrepancy, I would investigate further to determine the cause
•  Troubleshooting: I would review the transaction records, receipts, and any voided or returned items to identify any errors or missing transactions. Additionally, I would check for any technical issues with the cash register or scanner
•  Communicating with colleagues: If I couldn't resolve the issue on my own, I would seek assistance from a supervisor or coworker with experience in cash handling. I would provide them with all the relevant information and collaborate to find a solution
•  Maintaining accuracy: To prevent future discrepancies, I would ensure that I am accurately entering transactions, counting cash carefully, and reconciling the register regularly throughout my shift
•  Following procedures: I would adhere to the company's cash handling policies and procedures, including reporting any discrepancies and following any required documentation or reporting processes
•  Customer service: While resolving the issue, I would remain calm and professional, ensuring that customers are not inconvenienced. I would apologize for any delays and communicate the steps being taken to rectify the situation
•  Learning from mistakes: If the discrepancy was due to an error on my part, I would take responsibility, learn from the mistake, and implement measures to avoid similar errors in the future
•  Attention to detail: I would emphasize the importance of being meticulous in cash handling, paying close attention to transaction amounts, ensuring proper change is given, and accurately recording sales
•  Integrity & honesty: I would emphasize the importance of honesty and integrity in handling cash discrepancies, promptly reporting any issues, and taking appropriate actions to rectify them
•  Problem-solving: I would approach the situation with a problem-solving mindset, analyzing the available information, seeking assistance when needed, and taking proactive steps to resolve the issue
•  Time management: While addressing a cash register imbalance, I would prioritize resolving the issue efficiently without compromising customer service or neglecting other responsibilities
•  Continuous improvement: I would use any cash register discrepancies as an opportunity to learn and improve my skills, seeking feedback from supervisors and implementing any suggested improvements

  What the Interviewer is trying to find out about you and your experiences through this question

•  Problem-solving skills: Assessing the candidate's ability to troubleshoot and resolve issues related to cash register discrepancies
•  Attention to detail: Evaluating the candidate's ability to identify and rectify errors in cash handling
•  Honesty & integrity: Determining the candidate's approach to handling financial discrepancies and their willingness to take responsibility for errors
•  Stress management: Assessing how the candidate handles pressure and remains calm when faced with unexpected situations

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Blaming others: Avoid blaming coworkers or customers for cash register discrepancies
•  Lack of responsibility: Avoid showing a lack of accountability or ownership for cash register imbalances
•  Inadequate problem-solving skills: Avoid demonstrating an inability to identify and resolve issues with the cash register
•  Lack of attention to detail: Avoid indicating a careless attitude towards counting and handling cash
•  Inconsistent explanations: Avoid providing inconsistent or contradictory explanations for cash register discrepancies

 Related

  Other questions asked for the Cashier in Retail function. View details for the Cashier here

• What would you do if you noticed a pricing error on a product?
• Describe a time when you had to work collaboratively with a team to achieve a goal.
• Tell me about a time when you had to handle a high-pressure situation at the cash register.
• What steps do you take to prevent theft or fraud at the cash register?
• How do you handle long queues and ensure customer satisfaction?
• Tell me about your previous experience as a cashier.
• What would you do if you noticed a coworker stealing?
• How do you handle cash transactions and ensure accuracy?
• How do you handle difficult customers?
• How do you handle situations where a customer wants to return an item without a receipt?
• Tell me about a time when you went above and beyond to assist a customer.
• How do you handle situations where a customer is unhappy with a purchase?
• Describe a time when you had to handle a cash shortage or overage.
• Tell me about a time when you had to deal with an irate customer.
• How do you handle situations where a customer wants to use expired coupons?
• How do you handle situations where a customer wants to speak to a manager?
• How do you ensure accuracy when processing credit or debit card payments?
• How do you handle situations where a customer wants to use an expired gift card?
• Describe a time when you had to multitask in a busy retail environment.