Example response for question delving into Experience with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Job Title & Duration: I worked as a cashier at XYZ Retail Store for 2 years
•  Responsibilities: My main responsibilities included handling cash transactions, processing customer purchases, and providing excellent customer service
•  Cash Handling: I was responsible for accurately counting and reconciling cash drawers at the beginning and end of each shift. I also processed credit card transactions and operated the cash register
•  Customer Service: I greeted customers, answered their questions, and provided assistance in locating products. I ensured a positive shopping experience by resolving customer complaints and concerns
•  Product Knowledge: I familiarized myself with the store's products and promotions to effectively assist customers and make appropriate recommendations
•  Accuracy & Attention to Detail: I maintained a high level of accuracy in cash handling and transaction processing. I paid close attention to detail to prevent errors and discrepancies
•  Teamwork: I collaborated with other cashiers and store staff to ensure smooth operations and efficient customer service. We worked together to handle high-volume periods and assist each other when needed
•  Adherence to Policies & Procedures: I followed all cash handling procedures, including verifying identification for age-restricted purchases and adhering to store policies regarding returns and exchanges
•  Problem Solving: I encountered various challenges, such as handling difficult customers or resolving pricing discrepancies. I effectively resolved these issues by remaining calm, listening attentively, and finding appropriate solutions
•  Multitasking & Time Management: I efficiently managed multiple tasks, such as processing transactions, answering phone calls, and restocking merchandise, while ensuring minimal wait times for customers
•  Technology Skills: I quickly learned and adapted to the store's point-of-sale system, including operating the cash register, processing returns, and generating sales reports
•  Work Ethic: I consistently demonstrated a strong work ethic by being punctual, reliable, and maintaining a positive attitude throughout my cashiering shifts

  What the Interviewer is trying to find out about you and your experiences through this question

•  Relevant skills & knowledge: Assessing if you have the necessary skills and knowledge to perform cashier duties effectively
•  Customer service abilities: Evaluating your ability to provide excellent customer service and handle various customer interactions
•  Accuracy & attention to detail: Determining if you have a track record of being accurate and paying attention to detail while handling cash transactions
•  Problem-solving skills: Assessing your ability to handle and resolve customer complaints or issues that may arise during transactions
•  Cash handling experience: Evaluating your experience in handling cash, managing cash registers, and ensuring cash reconciliation at the end of the day

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Lack of relevant experience: If you have no previous experience as a cashier, it may raise concerns about your ability to handle cash transactions and provide excellent customer service
•  Negative attitude towards customers: If you mention any instances of being rude or disrespectful to customers in your previous role, it will indicate a potential problem with customer service skills
•  Inability to handle high-pressure situations: If you struggled with managing long queues or handling difficult customers in your previous cashier role, it may raise concerns about your ability to handle stressful situations
•  Inaccurate cash handling: If you mention any instances of making mistakes in cash transactions or having discrepancies in your cash register, it will indicate a potential problem with attention to detail and accuracy
•  Lack of teamwork: If you mention difficulties in collaborating with other cashiers or store staff, it may raise concerns about your ability to work effectively in a team environment

 Related

  Other questions asked for the Cashier in Retail function. View details for the Cashier here

• What would you do if you noticed a pricing error on a product?
• Describe a time when you had to work collaboratively with a team to achieve a goal.
• Tell me about a time when you had to handle a high-pressure situation at the cash register.
• How do you handle situations where the cash register doesn't balance?
• How do you handle long queues and ensure customer satisfaction?
• What steps do you take to prevent theft or fraud at the cash register?
• What would you do if you noticed a coworker stealing?
• How do you handle cash transactions and ensure accuracy?
• How do you handle difficult customers?
• How do you handle situations where a customer wants to return an item without a receipt?
• Tell me about a time when you went above and beyond to assist a customer.
• How do you handle situations where a customer is unhappy with a purchase?
• Describe a time when you had to handle a cash shortage or overage.
• Tell me about a time when you had to deal with an irate customer.
• How do you handle situations where a customer wants to use expired coupons?
• How do you handle situations where a customer wants to speak to a manager?
• How do you ensure accuracy when processing credit or debit card payments?
• How do you handle situations where a customer wants to use an expired gift card?
• Describe a time when you had to multitask in a busy retail environment.