Example response for question delving into Conflict Resolution, Teamwork with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Conflict Situation: Describe the conflict situation with a coworker
•  Understanding the Issue: Explain how you identified and understood the root cause of the conflict
•  Communication & Active Listening: Discuss how you actively listened to your coworker's perspective and communicated your own
•  Collaborative Problem-Solving: Explain how you collaborated with your coworker to find a mutually beneficial solution
•  Implementing the Solution: Describe how you implemented the agreed-upon solution
•  Monitoring & Follow-up: Explain how you monitored the situation and followed up to ensure the conflict was fully resolved
•  Positive Outcome: Highlight the positive outcome of resolving the conflict and the improved working relationship with your coworker

  What the Interviewer is trying to find out about you and your experiences through this question

•  Conflict resolution skills: Assessing your ability to handle workplace conflicts effectively
•  Interpersonal skills: Evaluating your ability to work collaboratively and maintain positive relationships
•  Problem-solving skills: Determining your approach to resolving conflicts and finding solutions
•  Communication skills: Assessing your ability to communicate effectively and address conflicts with coworkers

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Blaming or badmouthing the coworker: Avoid speaking negatively about the coworker or blaming them for the conflict. Focus on your approach to resolving the conflict instead
•  Lack of accountability: Avoid shifting the blame or not taking responsibility for your part in the conflict. Show that you are willing to acknowledge your mistakes and learn from them
•  Inability to communicate effectively: Avoid mentioning difficulties in communication or conflicts arising from misunderstandings. Emphasize your ability to effectively communicate and find common ground with your coworker
•  Inflexibility or unwillingness to compromise: Avoid portraying yourself as inflexible or unwilling to compromise. Highlight your willingness to find mutually beneficial solutions and work collaboratively with your coworker
•  Lack of problem-solving skills: Avoid showing a lack of problem-solving skills or an inability to find resolutions. Demonstrate your ability to analyze the situation, identify potential solutions, and implement effective strategies

 Related

  Other questions asked for the Pharmacist in Medical function. View details for the Pharmacist here

• How do you handle a situation where a patient asks for a medication that requires a prescription?
• What steps do you take to prevent medication errors?
• Tell me about your experience as a pharmacist.
• How do you ensure accuracy in dispensing medications?
• How do you handle difficult or angry patients?
• Describe your knowledge of pharmaceutical regulations and laws.
• How do you stay updated with the latest developments in pharmacy?
• Describe your experience with medication therapy management.
• How do you ensure patient confidentiality and privacy?
• Tell me about a time when you had to deal with a medication recall.
• How do you handle a situation where a patient refuses to take their prescribed medication?
• Describe your experience with compounding medications.
• Tell me about a time when you had to educate a patient about their medication.
• Describe your experience with medication reconciliation.
• How do you handle a situation where a patient is non-compliant with their medication regimen?
• Tell me about a time when you had to handle a medication error.
• How do you handle a situation where a patient has multiple drug allergies?
• How do you handle a situation where a patient's insurance doesn't cover their prescribed medication?
• How do you handle a situation where a patient has concerns about potential drug interactions?