How do you handle disagreements with colleagues or clients?
Theme: Conflict resolution Role: Legal Counsel Function: Legal
Interview Question for Legal Counsel: See sample answers, motivations & red flags for this common interview question. About Legal Counsel: Provides legal advice and guidance to organizations, ensuring compliance with laws and regulations. This role falls within the Legal function of a firm. See other interview questions & further information for this role here
Sample Answer
Example response for question delving into Conflict resolution with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence
- Communication & Active Listening: I believe in open and honest communication when handling disagreements. I actively listen to the concerns and perspectives of my colleagues or clients, allowing them to fully express their viewpoints
- Seeking Common Ground: I strive to find common ground and areas of agreement to build upon. By focusing on shared goals and objectives, I can work towards a resolution that satisfies all parties involved
- Collaboration & Compromise: I am willing to collaborate and find compromises that address the concerns of both parties. I believe in exploring different options and brainstorming together to reach a mutually beneficial solution
- Remaining Calm & Professional: I maintain a calm and professional demeanor during disagreements. I understand that emotions can escalate conflicts, so I strive to keep the conversation respectful and focused on the issue at hand
- Problem-Solving & Mediation: I approach disagreements as opportunities for problem-solving and mediation. I analyze the situation objectively, identify the underlying issues, and propose practical solutions that align with legal requirements and best practices
- Conflict Resolution Skills: I have developed strong conflict resolution skills through my legal training and experience. These skills include active listening, negotiation, mediation, and the ability to facilitate constructive dialogue
- Maintaining Relationships: I understand the importance of maintaining positive relationships with colleagues and clients. Even during disagreements, I prioritize building and preserving professional connections by demonstrating empathy, respect, and understanding
- Learning & Growth: I view disagreements as opportunities for personal and professional growth. I am open to feedback and constructive criticism, and I am willing to learn from each disagreement to improve my communication and conflict resolution skills
Underlying Motivations
What the Interviewer is trying to find out about you and your experiences through this question
- Conflict resolution skills: Assessing your ability to handle disagreements effectively and maintain professional relationships
- Interpersonal skills: Evaluating your communication and collaboration skills in challenging situations
- Client management: Understanding your approach to managing client relationships and resolving conflicts
Potential Minefields
How to avoid some common minefields when answering this question in order to not raise any red flags
- Lack of communication skills: Inability to effectively communicate and resolve conflicts with colleagues or clients
- Aggressive or confrontational behavior: Tendency to escalate disagreements or engage in arguments
- Inflexibility: Resistance to considering alternative viewpoints or finding compromises
- Lack of problem-solving skills: Inability to find constructive solutions to disagreements
- Poor conflict management: Inability to remain calm and composed during disagreements