Example response for question delving into Communication with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Context: Provide a brief overview of the situation and the stakeholders involved
•  Complex Technical Information: Explain the specific technical information that needed to be presented
•  Simplification: Describe how you simplified the complex technical information to make it understandable for non-technical stakeholders
•  Communication Approach: Explain the communication approach you used to present the information effectively
•  Visual Aids: Discuss any visual aids or tools you utilized to enhance understanding
•  Engagement & Feedback: Describe how you engaged with the non-technical stakeholders and sought their feedback
•  Outcome: Share the outcome of the presentation and how it positively impacted the stakeholders or the project

  What the Interviewer is trying to find out about you and your experiences through this question

•  Communication Skills: Assessing your ability to effectively communicate complex technical information to non-technical stakeholders
•  Problem-solving Skills: Evaluating your approach to simplifying and presenting complex technical concepts in a way that is easily understandable for non-technical individuals
•  Adaptability: Determining your ability to adapt your communication style and language to suit the needs and understanding of different stakeholders
•  Collaboration: Assessing your experience in collaborating with non-technical stakeholders and understanding their requirements and concerns

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Lack of clarity: Providing a vague or confusing explanation of the technical information
•  Jargon overload: Using excessive technical jargon that the non-technical stakeholders may not understand
•  Lack of empathy: Failing to consider the perspective and needs of the non-technical stakeholders
•  Poor communication skills: Struggling to articulate the complex technical information in a clear and concise manner
•  Lack of examples: Failing to provide specific examples or real-life scenarios to illustrate the presentation of complex technical information
•  Inability to answer questions: Being unable to address follow-up questions or provide further clarification when requested by the non-technical stakeholders

 Related

  Other questions asked for the Business Analyst in Technology function. View details for the Business Analyst here

• How do you handle conflicting stakeholder requirements?
• What methodologies do you use for requirements gathering?
• How do you prioritize requirements?
• What tools do you use for data analysis?
• How do you ensure the quality of your deliverables?
• How do you document and communicate business processes?
• What is your approach to conducting gap analysis?
• What is your experience with Agile project management?
• Tell me about a time when you had to analyze a large dataset.
• Tell me about a time when you had to resolve a conflict between business and technical teams.
• What is your experience with data modeling?
• Tell me about a time when you had to deal with a difficult team member.
• How do you ensure that your solutions align with business goals?
• How do you handle changing requirements during a project?
• What is your approach to conducting user acceptance testing?
• How do you ensure that your solutions are scalable and future-proof?
• How do you stay updated with the latest technology trends in your field?
• Tell me about your experience as a Business Analyst.
• Tell me about a time when you had to influence stakeholders to adopt a new solution.