Tell me about a time when you had to handle a difficult client or opposing counsel
Theme: Experience, Conflict Resolution Role: Lawyer Function: Legal
Interview Question for Lawyer: See sample answers, motivations & red flags for this common interview question. About Lawyer: Represents clients in legal proceedings and provides legal advice. This role falls within the Legal function of a firm. See other interview questions & further information for this role here
Sample Answer
Example response for question delving into Experience, Conflict Resolution with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence
- Difficult Client: Example response detailing a difficult client
- Opposing Counsel: Example response detailing handling opposing counsel
Underlying Motivations
What the Interviewer is trying to find out about you and your experiences through this question
- Conflict resolution skills: Assessing how well you handle difficult situations and individuals
- Communication skills: Evaluating your ability to effectively communicate and negotiate with challenging clients or opposing counsel
- Problem-solving abilities: Determining your approach to resolving conflicts and finding solutions
- Professionalism & composure: Assessing your ability to remain calm and composed under pressure
- Client relationship management: Understanding how you maintain relationships and manage difficult clients
Potential Minefields
How to avoid some common minefields when answering this question in order to not raise any red flags
- Blaming the client or opposing counsel: Avoid blaming the difficult client or opposing counsel for the situation. Instead, focus on how you effectively managed the situation and found a resolution
- Lack of empathy or understanding: Avoid showing a lack of empathy or understanding towards the difficult client or opposing counsel. Instead, emphasize your ability to listen, communicate, and find common ground to resolve conflicts
- Lack of problem-solving skills: Avoid demonstrating a lack of problem-solving skills when dealing with difficult clients or opposing counsel. Instead, highlight your ability to analyze the situation, think critically, and come up with creative solutions
- Inability to maintain professionalism: Avoid showing an inability to maintain professionalism when dealing with difficult clients or opposing counsel. Instead, emphasize your ability to remain calm, composed, and respectful, even in challenging situations
- Poor communication skills: Avoid showcasing poor communication skills when dealing with difficult clients or opposing counsel. Instead, highlight your ability to effectively communicate, actively listen, and clearly articulate your thoughts and arguments