Example response for question delving into Resilience with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Emotional resilience: I understand that rejection is a natural part of sales and I have developed emotional resilience to handle it. I don't take rejection personally and I remain positive and motivated
•  Learning from rejection: I see rejection as an opportunity to learn and improve. I analyze the reasons for rejection, seek feedback from prospects, and use that information to refine my sales approach
•  Maintaining a positive mindset: I focus on maintaining a positive mindset even after facing rejection. I remind myself of past successes, set realistic goals, and celebrate small wins to stay motivated
•  Adapting & adjusting: I understand that not every prospect will be a good fit for my product or service. Instead of dwelling on rejection, I quickly adapt and adjust my approach to target the right audience
•  Building resilience through preparation: I prepare extensively before sales interactions to minimize the chances of rejection. By researching prospects, understanding their pain points, and tailoring my pitch accordingly, I increase the likelihood of success
•  Seeking support & feedback: I actively seek support and feedback from colleagues and mentors. By discussing challenges and sharing experiences, I gain valuable insights and strategies to handle rejection effectively
•  Maintaining a strong work ethic: I believe in the power of hard work and persistence. Even in the face of rejection, I maintain a strong work ethic, consistently follow up with prospects, and explore new opportunities
•  Staying motivated through self-reflection: I regularly reflect on my achievements, strengths, and areas for improvement. This self-reflection helps me stay motivated and reminds me of the value I bring to the table, even when facing rejection
•  Developing resilience through experience: I understand that handling rejection becomes easier with experience. I embrace each rejection as a chance to grow and develop my skills, knowing that it will ultimately lead to success

  What the Interviewer is trying to find out about you and your experiences through this question

•  Resilience: Assessing your ability to bounce back from rejection and maintain motivation
•  Problem-solving: Evaluating your strategies for overcoming objections and finding alternative solutions
•  Emotional intelligence: Understanding how you manage your emotions and maintain a positive attitude despite rejection
•  Adaptability: Determining your flexibility in adjusting sales approaches based on customer feedback and rejection

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Lack of resilience: If the candidate shows an inability to bounce back from rejection and becomes easily discouraged, it may indicate a lack of resilience and perseverance required in sales
•  Blaming others: If the candidate consistently blames external factors or other people for rejection instead of taking responsibility for their own actions, it may suggest a lack of accountability and problem-solving skills
•  Lack of adaptability: If the candidate is unable to adapt their approach or learn from rejection, it may indicate a resistance to change and an inability to grow and improve in the sales role
•  Negative attitude: If the candidate displays a negative or defeatist attitude towards rejection, it may signal a lack of optimism, motivation, and the ability to maintain a positive mindset in challenging situations

 Related

  Other questions asked for the Sales Representative in Sales function. View details for the Sales Representative here

• Describe a time when you had to handle a difficult customer.
• How do you handle objections from potential customers?
• Describe a time when you exceeded your sales targets.
• Tell me about your previous sales experience.
• What is your approach to closing a sale?
• What strategies do you use to generate leads?
• How do you build and maintain relationships with clients?
• What CRM software have you used in the past?
• Tell me about a successful sales presentation you delivered.
• How do you handle sales objections related to price?
• Tell me about a time when you had to meet tight sales deadlines.
• What is your approach to upselling and cross-selling?
• Describe a time when you had to work as part of a sales team.
• What is your strategy for building a sales pipeline?
• How do you qualify leads to determine their potential?
• How do you stay updated on industry trends and competitors?
• How do you prioritize your sales activities?
• Tell me about a time when you had to negotiate a deal.
• How do you stay motivated in a sales role?