Example response for question delving into Sales Techniques with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Understanding the objection: I start by actively listening to the customer's objection and asking clarifying questions to fully understand their concerns
•  Empathizing with the customer: I acknowledge the customer's objection and empathize with their perspective, showing them that I understand their point of view
•  Addressing the objection: I provide a clear and concise response to the objection, focusing on the benefits and value of our product or service
•  Offering alternatives or solutions: If the objection is valid, I offer alternative options or solutions that may better meet the customer's needs
•  Overcoming objections with evidence: I use facts, data, testimonials, or case studies to support my response and demonstrate the credibility and effectiveness of our product or service
•  Handling price objections: If the objection is related to price, I emphasize the value and return on investment that our product or service offers
•  Building trust & credibility: I share success stories, customer testimonials, or references to build trust and credibility with the potential customer
•  Closing the conversation positively: I end the conversation by summarizing the key points discussed, addressing any remaining concerns, and expressing my willingness to provide further assistance

  What the Interviewer is trying to find out about you and your experiences through this question

•  Communication skills: Assessing your ability to effectively address and overcome objections in a sales role
•  Problem-solving skills: Evaluating your approach to finding solutions and resolving customer concerns
•  Resilience: Determining your ability to handle rejection and maintain a positive attitude during objections
•  Sales acumen: Assessing your understanding of the sales process and your ability to navigate objections to close deals

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Lack of empathy: Not showing understanding or addressing the concerns of potential customers
•  Defensiveness: Becoming defensive or argumentative when faced with objections
•  Lack of knowledge: Not being able to provide accurate and detailed information to counter objections
•  Dismissiveness: Dismissing objections without proper consideration or offering alternative solutions
•  Inflexibility: Being unwilling to adapt or find compromises to address objections

 Related

  Other questions asked for the Sales Representative in Sales function. View details for the Sales Representative here

• Tell me about your previous sales experience.
• Describe a time when you exceeded your sales targets.
• How do you build and maintain relationships with clients?
• What strategies do you use to generate leads?
• How do you handle rejection in sales?
• Tell me about a time when you had to negotiate a deal.
• How do you stay motivated in a sales role?
• What is your approach to closing a sale?
• How do you stay updated on industry trends and competitors?
• Describe a time when you had to handle a difficult customer.
• What CRM software have you used in the past?
• How do you prioritize your sales activities?
• Tell me about a successful sales presentation you delivered.
• How do you handle sales objections related to price?
• Tell me about a time when you had to meet tight sales deadlines.
• How do you qualify leads to determine their potential?
• What is your approach to upselling and cross-selling?
• Describe a time when you had to work as part of a sales team.
• What is your strategy for building a sales pipeline?