Describe a time when you had to work with a difficult team member or colleague
Theme: Teamwork Role: Customer Service Representative Function: Customer Service
Interview Question for Customer Service Representative: See sample answers, motivations & red flags for this common interview question. About Customer Service Representative: Handles customer inquiries, complaints, and provides information about products or services. This role falls within the Customer Service function of a firm. See other interview questions & further information for this role here
Sample Answer
Example response for question delving into Teamwork with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence
- Difficult team member or colleague: Describe the specific situation and provide context
- Challenges faced: Explain the difficulties or issues encountered while working with the team member
- Actions taken: Outline the steps taken to address the situation and resolve conflicts
- Results achieved: Highlight the positive outcomes or improvements that resulted from the actions taken
- Key takeaways: Share the lessons learned from the experience and how it has influenced your approach to teamwork
Underlying Motivations
What the Interviewer is trying to find out about you and your experiences through this question
- Conflict resolution skills: How well you handle difficult team members and colleagues
- Interpersonal skills: Your ability to work collaboratively and effectively with others
- Problem-solving skills: Your approach to resolving conflicts and finding solutions in a team setting
- Communication skills: How you communicate and address issues with difficult team members or colleagues
Potential Minefields
How to avoid some common minefields when answering this question in order to not raise any red flags
- Blaming or badmouthing: Avoid blaming or badmouthing the difficult team member or colleague. Focus on the situation and your approach to resolving the issue
- Lack of accountability: Avoid showing a lack of accountability for your own actions or contribution to the problem. Take responsibility for your part and emphasize your efforts to find a solution
- Inability to handle conflict: Avoid demonstrating an inability to handle conflict or work collaboratively with others. Highlight your communication and problem-solving skills in resolving the situation
- Negative attitude: Avoid displaying a negative attitude or dwelling on the negative aspects of the experience. Instead, focus on the positive outcomes or lessons learned from working with a difficult team member
- Lack of adaptability: Avoid showing a lack of adaptability or flexibility in dealing with difficult team members. Emphasize your ability to adjust your approach and find common ground to work effectively together