Tell me about a time when you had to work with a difficult team member


 Theme: Teamwork  Role: Sales Coordinator  Function: Sales

  Interview Question for Sales Coordinator:  See sample answers, motivations & red flags for this common interview question. About Sales Coordinator: Assists the sales team with administrative tasks and coordination. This role falls within the Sales function of a firm. See other interview questions & further information for this role here

 Sample Answer 


  Example response for question delving into Teamwork with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

  •  Difficult team member: Describe the situation and the specific team member you had to work with. Provide context and background information
  •  Challenges faced: Explain the specific challenges or issues you encountered while working with this team member. Highlight any conflicts, disagreements, or obstacles that arose
  •  Approach taken: Outline the steps you took to address the situation and work effectively with the difficult team member. Discuss any strategies, communication techniques, or problem-solving methods you employed
  •  Results achieved: Share the outcome of your efforts. Explain how you were able to overcome the challenges and achieve positive results despite the difficult team member. Highlight any improvements in teamwork, productivity, or overall performance
  •  Key learnings: Reflect on the experience and discuss the key learnings or insights you gained from working with a difficult team member. Explain how this experience has influenced your approach to teamwork and collaboration in future roles

 Underlying Motivations 


  What the Interviewer is trying to find out about you and your experiences through this question

  •  Conflict resolution skills: Assessing how you handle difficult team dynamics and your ability to resolve conflicts effectively
  •  Interpersonal skills: Evaluating your ability to communicate and collaborate with challenging individuals
  •  Problem-solving skills: Understanding your approach to finding solutions and managing difficult team members
  •  Adaptability: Assessing your ability to navigate and work effectively in challenging team environments

 Potential Minefields 


  How to avoid some common minefields when answering this question in order to not raise any red flags

  •  Blaming or badmouthing the team member: Avoid speaking negatively about the difficult team member or blaming them for the situation
  •  Lack of personal responsibility: Avoid deflecting responsibility or failing to acknowledge your role in the conflict
  •  Inability to resolve the issue: Avoid sharing a story where the conflict was left unresolved or escalated further
  •  Lack of communication skills: Avoid demonstrating poor communication skills or an inability to effectively address the issue with the team member