Example response for question delving into Decision Making, Problem Solving with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Difficult Decision: I was leading a project to implement a new software system for our company. During the testing phase, we discovered a critical flaw that could potentially compromise the security of our data
•  Assessing the Situation: I immediately gathered the project team to discuss the issue and understand the potential impact. We analyzed the risks, considering the potential consequences for our company and its stakeholders
•  Gathering Information: To make an informed decision, I reached out to the software vendor for their input and recommendations. I also consulted with our IT security team to understand the technical aspects and potential solutions
•  Evaluating Options: Based on the information gathered, we identified three possible options: 1) Continue with the implementation and address the flaw later, 2) Delay the project until the flaw is fixed, or 3) Find an alternative software solution
•  Decision Making: After careful consideration, we decided to delay the project until the flaw was fixed. This decision was driven by the potential risks associated with compromising our data security
•  Communicating the Decision: I immediately informed the project stakeholders, including senior management, about the decision and the reasons behind it. I emphasized the importance of prioritizing data security and the potential consequences of proceeding without addressing the flaw
•  Implementing the Decision: We worked closely with the software vendor and our IT security team to develop a plan for fixing the flaw. We adjusted the project timeline accordingly and communicated the revised schedule to all stakeholders
•  Monitoring & Adjusting: Throughout the implementation of the fix, I closely monitored the progress and regularly communicated updates to the project team and stakeholders. We made necessary adjustments to the project plan to ensure a smooth transition once the flaw was resolved
•  Outcome: By making the difficult decision to delay the project and address the critical flaw, we were able to safeguard our data and mitigate potential risks. The project was successfully completed with enhanced security measures in place

  What the Interviewer is trying to find out about you and your experiences through this question

•  Problem-solving skills: Assessing the candidate's ability to handle difficult decisions and find effective solutions during a project
•  Decision-making skills: Evaluating the candidate's approach to decision-making and their ability to weigh options and make informed choices
•  Leadership skills: Understanding how the candidate takes charge and makes tough decisions while leading a project team
•  Conflict resolution skills: Assessing the candidate's ability to handle conflicts and make decisions that resolve issues and maintain project progress
•  Adaptability: Evaluating how the candidate approaches and adapts to challenging situations during a project

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Lack of accountability: Avoid blaming others or not taking responsibility for the decision made
•  Lack of critical thinking: Avoid making impulsive decisions without considering all available information or alternatives
•  Poor communication: Avoid not involving relevant stakeholders or failing to communicate the decision effectively
•  Inability to handle conflict: Avoid not addressing conflicts or not seeking consensus when making the decision
•  Lack of adaptability: Avoid not being open to feedback or not adjusting the decision when new information arises

 Related

  Other questions asked for the Technical Project Manager in Technology function. View details for the Technical Project Manager here

• How do you handle conflicts or disagreements within a project team?
• Can you provide an example of a project where you had to manage multiple stakeholders with conflicting priorities?
• How do you ensure that projects are delivered within budget?
• Tell me about a time when you had to deal with a project that was behind schedule. How did you handle it?
• What steps do you take to ensure effective risk communication with stakeholders?
• Tell me about a time when you had to deal with a difficult team member. How did you handle the situation?
• How do you stay updated with the latest technology trends and advancements?
• How do you handle scope changes and project risks?
• How do you ensure that project requirements are clearly defined and understood by all stakeholders?
• Can you explain your experience with risk assessment and mitigation?
• Can you explain the Agile methodology and your experience with it?
• Tell me about a challenging project you successfully delivered. What were the key factors for its success?
• How do you ensure effective communication within a project team?
• How do you ensure that projects are delivered with high quality?
• Tell me about your experience managing technical projects.
• What tools or software do you use for project management?
• Can you provide an example of a project where you had to manage tight deadlines? How did you handle it?
• How do you prioritize tasks and manage project timelines?
• What strategies do you use to motivate and inspire your project team?