Example response for question delving into Motivation with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Time management: I prioritize my tasks and create a schedule to ensure that I allocate enough time for each repetitive task. This helps me stay organized and focused
•  Setting goals: I set specific goals for myself related to the repetitive tasks. By breaking down the tasks into smaller milestones, I can track my progress and feel a sense of accomplishment as I complete each milestone
•  Finding purpose: I remind myself of the importance of the repetitive tasks in achieving overall customer satisfaction. Understanding how my work contributes to the bigger picture helps me stay motivated
•  Seeking improvement: I constantly look for ways to improve the efficiency and effectiveness of the repetitive tasks. This could involve finding shortcuts, automating certain processes, or suggesting process improvements to my supervisor
•  Taking breaks: I understand the importance of taking short breaks to recharge and avoid burnout. I use these breaks to relax, stretch, or engage in activities that help me reset my focus and maintain motivation
•  Seeking variety: I actively seek opportunities to diversify my tasks within the call center environment. This could involve volunteering for additional responsibilities or cross-training in different areas. Having some variety in my work helps prevent monotony and keeps me motivated
•  Seeking support: I reach out to my colleagues or supervisor for support and guidance when needed. Discussing challenges or brainstorming solutions with others helps me stay motivated and find new perspectives
•  Recognizing achievements: I celebrate my achievements, no matter how small, to maintain a positive mindset. This could involve acknowledging my progress, rewarding myself, or sharing successes with my team
•  Maintaining a positive mindset: I focus on maintaining a positive attitude towards the repetitive tasks. I remind myself of the value they bring and approach them with enthusiasm and a willingness to learn
•  Continuous learning: I actively seek opportunities to learn and grow within my role. This could involve attending training sessions, reading industry-related materials, or seeking feedback from my supervisor to enhance my skills and knowledge

  What the Interviewer is trying to find out about you and your experiences through this question

•  Work ethic: Assessing if you have the ability to stay motivated and focused on repetitive tasks
•  Adaptability: Evaluating your ability to handle routine tasks without getting bored or frustrated
•  Problem-solving skills: Determining if you can find ways to make repetitive tasks more engaging or efficient
•  Resilience: Checking if you can maintain motivation and productivity even when faced with monotonous tasks

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Lack of adaptability: If the candidate expresses a strong dislike or inability to handle repetitive tasks, it may indicate a lack of adaptability and flexibility in their work approach
•  Lack of motivation: If the candidate admits to losing motivation easily or struggles to stay motivated during repetitive tasks, it may raise concerns about their overall work ethic and commitment
•  Inability to find value: If the candidate fails to recognize the importance or value of repetitive tasks in achieving overall goals or customer satisfaction, it may indicate a lack of understanding or appreciation for the job requirements
•  Lack of efficiency: If the candidate does not mention any strategies or techniques they use to maintain efficiency and productivity during repetitive tasks, it may suggest a lack of proactive approach or time management skills
•  Boredom or disengagement: If the candidate expresses boredom or disengagement during repetitive tasks, it may indicate a lack of interest or passion for the job, potentially leading to decreased performance or customer dissatisfaction

 Related

  Other questions asked for the Call Center Agent in Customer Service function. View details for the Call Center Agent here

• Tell me about your previous experience in customer service.
• What do you consider to be excellent customer service?
• Describe a situation where you had to deal with an angry customer and how you resolved it.
• How do you prioritize your tasks in a fast-paced environment?
• How do you handle multiple phone lines or chat conversations simultaneously?
• What steps do you take to ensure accuracy in your work?
• What strategies do you use to upsell or cross-sell products or services?
• Tell me about a time when you went above and beyond to help a customer.
• How do you handle confidential customer information?
• Tell me about a time when you had to meet a challenging customer service goal.
• Describe a time when you had to work with a difficult team member and how you handled it.
• How do you handle high-stress situations?
• How do you handle feedback or criticism from customers?
• How do you handle a situation where a customer is dissatisfied with the company's policies?
• Tell me about a time when you had to handle a high-volume of customer inquiries.
• How do you handle a situation where you don't know the answer to a customer's question?
• How do you handle difficult customers?
• What do you do to stay updated on product knowledge and industry trends?
• Describe a time when you had to adapt to a new customer service software or system.