How do you handle a situation where you identify an error or discrepancy in a physician's dictation?
Theme: Identifying Errors and Discrepancies Role: Medical Transcriptionist Function: Medical
Interview Question for Medical Transcriptionist: See sample answers, motivations & red flags for this common interview question. About Medical Transcriptionist: Convert voice recordings into written medical reports This role falls within the Medical function of a firm. See other interview questions & further information for this role here
Sample Answer
Example response for question delving into Identifying Errors and Discrepancies with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence
- Identifying the error or discrepancy: I carefully listen to the physician's dictation and compare it with the medical records or other relevant documents to identify any errors or discrepancies
- Documentation & clarification: I document the identified error or discrepancy, noting the specific details and context. If the error is minor, I may clarify it with the physician directly for confirmation or further information
- Seeking guidance: If the error or discrepancy is significant or unclear, I consult with a senior medical transcriptionist, supervisor, or the physician themselves to seek guidance on how to proceed
- Research & verification: I conduct research and refer to medical references or resources to verify the accuracy of the information in question. This helps me ensure that any corrections or clarifications I make are based on reliable sources
- Communication & collaboration: I communicate the identified error or discrepancy to the appropriate individuals, such as the physician, supervisor, or medical records department. I collaborate with them to resolve the issue and ensure accurate documentation
- Maintaining professionalism: Throughout the process, I maintain a professional and respectful approach, understanding that errors can happen and that my role is to assist in maintaining accurate medical records
- Continuous improvement: I take the opportunity to learn from the error or discrepancy, analyzing the root cause and identifying any patterns or areas for improvement. This helps me enhance my skills and contribute to the overall quality of medical transcription
Underlying Motivations
What the Interviewer is trying to find out about you and your experiences through this question
- Attention to detail: Assessing the candidate's ability to identify errors or discrepancies in dictation
- Problem-solving skills: Evaluating how the candidate handles and resolves issues in their work
- Communication skills: Assessing how the candidate communicates the identified error or discrepancy to the physician
Potential Minefields
How to avoid some common minefields when answering this question in order to not raise any red flags
- Blaming or criticizing the physician: Avoid blaming or criticizing the physician for the error or discrepancy. Instead, focus on the importance of accuracy and patient safety
- Lack of attention to detail: Avoid mentioning that you may overlook or ignore errors. Emphasize your strong attention to detail and commitment to thoroughness
- Inability to handle feedback: Avoid indicating that you may struggle with receiving feedback or addressing mistakes. Highlight your ability to accept constructive criticism and learn from it
- Lack of communication skills: Avoid mentioning difficulties in communicating with physicians. Emphasize your effective communication skills in addressing errors and seeking clarification