Example response for question delving into Client Management, Auditing with the key points that need to be covered in an effective response. Customize this to your own experience with concrete examples and evidence

•  Difficult Client Situation: Example response detailing a difficult client situation during an audit
•  Approach & Actions Taken: Example response outlining the approach and actions taken to handle the difficult client
•  Communication & Relationship Building: Example response highlighting the importance of effective communication and relationship building with the difficult client
•  Resolution & Outcome: Example response explaining how the difficult client situation was resolved and the outcome achieved

  What the Interviewer is trying to find out about you and your experiences through this question

•  Conflict resolution skills: Assessing how well you handle difficult situations and clients
•  Client management: Evaluating your ability to maintain professional relationships and manage client expectations
•  Problem-solving abilities: Understanding your approach to resolving challenges and finding solutions
•  Communication skills: Assessing your ability to effectively communicate and negotiate with clients

  How to avoid some common minefields when answering this question in order to not raise any red flags

•  Blaming the client: Avoid blaming the client or speaking negatively about them. Instead, focus on how you effectively managed the situation
•  Lack of communication skills: Avoid mentioning any difficulties in communicating with the client. Instead, emphasize your ability to effectively communicate and resolve issues
•  Lack of problem-solving skills: Avoid mentioning any difficulties in finding solutions or resolving conflicts. Instead, highlight your problem-solving skills and how you successfully addressed the client's concerns
•  Lack of professionalism: Avoid discussing any unprofessional behavior or actions from your side or the client's side. Instead, emphasize your professionalism and ability to maintain a positive working relationship

 Related

  Other questions asked for the Auditor in Finance function. View details for the Auditor here

• What is your experience in conducting risk assessments for audit planning?
• Tell me about your experience in conducting financial audits.
• Explain the process you follow to gather evidence during an audit.
• Tell me about a time when you had to resolve a conflict within an audit team.
• What is your approach to evaluating internal controls?
• How do you ensure compliance with accounting standards and regulations?
• What auditing software or tools are you familiar with?
• Describe a time when you identified a financial risk during an audit and how you addressed it.
• Tell me about a time when you had to resolve a discrepancy in financial records.
• How do you communicate audit findings to stakeholders?
• Describe a time when you had to work with a team to complete an audit project.
• Explain the steps you take to ensure the confidentiality of audit information.
• How do you handle tight deadlines and pressure in the audit process?
• How do you ensure the efficiency and effectiveness of the audit process?
• Describe a time when you had to present audit findings to senior management.
• How do you stay updated with changes in accounting regulations and standards?
• How do you prioritize and manage multiple audit assignments?
• Tell me about a time when you discovered fraud or unethical behavior during an audit.
• What steps do you take to ensure the accuracy of financial statements?